A purpose and results driven HR function is crucial to business growth. HR is not a stand alone activity, it must be incorporated into the business strategy. Just as business leaders are expected to become more effective people managers with enhanced talent management and interpersonal skills, HR leadership and the function need to evolve to gain business expertise, commercial acumen and be able to base their deliverables on business needs.
Customer Experience Excellence Leadership Is No Longer a “Nice to Have” It’s Become A Necessity to Hire
As companies redesign their business models based on customer behaviours that define the customer experience jouney, they need to align CX capabilities with delivering Customer Experience Excellence. For most, CX leadership talent is missing and as a priority they should address this shortfall as they risk being left way behind their competitors and may never catch up.
Believe it or not, onboarding is the time new hires decide whether they will stay with a company or not. Instead of overwhelming them with tons of material and information during the orientation, HR should use the opportunity to make a more meaningful connection. The quicker a new employee settles into their role and organization, the quicker the organization sees results.
Hiring the best sales talent is a challenge for most organizations with so many candidates applying, so how do you hire the right one that is going to fill your sales funnel and deliver results? By looking beond the CV, carrying out a robust recruitment process to find exceptional capabilities and a good fit, our guide is based on practical advice to help avoid being overwhelmed and making an expensive recruitment mistake.
With the acute shortage of a combination of strategic financial, soft skills, technology and leadership capabilities, there is still a long way to go for many organizations in unearthing the fullest benefits of how digital finance can give them a strong competitive advantage. Business leaders and CFOs who understand digital finance will provide their organisation with a competitive edge.
Many organizations have been forced to review their current workforce and headcount, unfortunately, making redundancies which is always a difficult time for the organization and its employees. The best way to make these tough business decisions to achieve the least disruption and anguish and move ahead is to be compassionate and fair.
Organizations, including well-established brands are challenged in recruiting and retaining leadership, technical and analytical competencies required for developing and executing complex sourcing, procurement and supply chain strategies. Many transactional processes are disappearing and whilst these functions are smaller, the roles are becoming more strategic, commercial and data driven.
We all assume that conflict only happens when face to face but it can happen in any way and it’s on the rise with remote working and becoming a reality for leaders and HR. Understanding team dynamics is important to address and resolve conflict. Managers should deal with issues early and focus on the end result of conflict management being in the best interest of all parties and the organization.
The predicted trajectory for eCommerce is continued growth. To successfully navigate the challenges of creating a sustainable and profitable ecommerce business in a competitive space offering a unique customer experience requires the best leadership, technical and operations skills to launch, survive and grow.
The world has changed so fast recently. Organizational restructures are designed to align corporate culture, structure and talent with business strategy. Business leaders need to apply time and commitment to their organization’s restructure as the most efficient, innovative and agile business structures will succeed.
As the CEO role continues to transform where CEOs are broadening their perspective, the role must actively lead the organization, drive the strategy and creativity, manage the top line whilst energizing the organization for growth and sustainability. Mastering the art of being a CEO requires commitment, focus and effort in a never-ending journey.
Moving away from a traditional sales and marketing organization structure to a more progressive model of sales and marketing alignment, businesses will cultivate a high-performing revenue growth environment through more cohesive teams.
Business owners and leaders need to invest the time and money to hire the right marketing professionals at the right salary package if they want to stay ahead of the game and stand out in the crowd against their competitors.
Fraudulent CVs or embellished credentials can appear seemingly harmless but in reality can have far reaching and damaging consequences for both the employee and employer when a recruitment decision is based on false or exaggerated information. Don’t get caught out by fake CVs.
Today’s CFO must partner with business owners strategically, commercially and financially through shaping business strategies through data-driven, technology empowered decision making. They have become a critical enabler in the organization to reframe, revitalize and make the organization resilient.
Every organization needs powerful leaders, whether decentralizing rigid hierarchies or creating agile teams, yet so many organizations get their leadership recruitment wrong through lack of hiring expertise. Organizations with strong leadership financially outperform their competitors. Today’s business leaders are faced with globalization, disruption and convergence and delivering profitability and growth.
Hiring a great sales team should be every organization’s top priority with everyone committed to the process. Strategic sales hiring goes beyond simply asking a few questions and settling on what you feel is the best candidate from a few interviews. How do you sift through candidates who are just good to selling themselves versus the ones who are truly the right fit for your role and organization?
It is no surprise that business leaders cite attracting and retaining tech talent amongst their organization’s top challenges. The growing skills gap presents a range of risks to the organizations including building and managing the organization’s technology capabilities to stay competitive. It also hinders innovation and the customer experience.
If you do not know how to recover from a setback and are heading towards a downward spiral, hiring the right CEO will guide your organization through a downturn back to a profitable future. Turnarounds require depth of experience, fortitude, wisdom and time. They are not easy but when executed successfully they are truly inspiring.
Employee retention is one of the most important facets in building a successful business. Yet companies stagnate because they overlook investing in their employees and treating them well with a long term view. Effective employee retention strategies create highly engaged teams. Don’t wait until the exit interview to discover what went wrong!